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- Upcoming Workshops
Date: Jun 18, 2008 

Total Quality Management

Overtime the most successful business improvement strategy has been Total Quality Management. Here’s why:

TQM is an exclusive business strategy that works best when it embraces all the improvement initiatives running in your organization.

TQM will always use and apply new techniques that can help to:

  • Streamline a business and its operation
  • Improve customer service at all levels
  • Reduces costs, rework and delays
  • Increases levels of resourcefulness, collective knowledge and innovative thinking
  • Improve co-operation, process efficiency and team work


  1. Definition of TQM
  2. Eight Quality concepts
  3. Main Blocks
  4. Best Improvement Tools
  5. Performance Measures
  6. TQM Techniques and tools
  7. Business Excellence
  8. Case Studies


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  Worry about being better; bigger will take care of itself.
~ Gary Comer (1929–2006)

Since 2000, MINDSMASTER has:
- Engaged with 500  companies
- Trained 7000  professionals
- Targeted by 1,700,500  hits on site

MINDSMASTER Canada Inc. received "Seasons' Greetings" wishes from Prime Minister Jean Charest of Québec for the year 2007.
MINDSMASTER delivered 2 training sessions to the HR Department of the Canadian Federal Government on January 16, 2006 in Ottawa entitled "Stress Management & 12 Daily Practices To Guarantee Tomorrow's Success".
MINDSMASTER Canada Inc. prepared a comprehensive paper on the new Leadership Era in the world through the great changes happening for the World Bank Institute in June 2006.