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Date: Feb 20, 2008 

Managing Crises

A crisis is a change—sudden or slowly evolving—that results in an urgent problem that must be addressed immediately. A crisis can occur in many forms:

  • life-threatening product defects are discovered
  • computer hackers shut down a company's entire system and deny access to customers
  • a hard freeze destroys a region's citrus crops
  • a terrorist attack destroys lives and property
  • a key manager dies with no immediate replacement


  1. What Is a Crisis?
  2. Avoiding the Crisis
  3. Preparing to Manage the Crisis
  4. Recognizing the Crisis
  5. Containing the Crisis
  6. Resolving the Crisis
  7. Learning from the Crisis
  8. Managing Yourself During the Crisis

Steps for Conducting a Crisis Audit

  • Select a crisis-management team
  • Arrange a brainstorming meeting
  • Focus the team on the four crisis categories
  • Identify the crises of concern
  • Assess current efforts to prevent crises

Steps for Creating a Crisis Plan

  • Identify bottlenecks and fail points
  • Create a resource plan
  • Create a communication plan
  • Distribute resource and communication plans


  • Tips for Avoiding Crises
  • Tips for Avoiding a Project Crisis
  • Tips for Communicating During a Crisis
  • Tips for Handling a Crisis


  • The 10 Worst Things That Could Happen List
  • A Checklist of 30 Warning Signs of Potential Trouble
  • Emergency Contact List
  • Pre-Crisis Resource Planning Worksheet
  • Scenario Impact Assessment
  • Worksheet for Capturing Learning from the Crisis


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  Worry about being better; bigger will take care of itself.
~ Gary Comer (1929–2006)

Since 2000, MINDSMASTER has:
- Engaged with 500  companies
- Trained 7000  professionals
- Targeted by 1,700,500  hits on site

MINDSMASTER Canada Inc. received "Seasons' Greetings" wishes from Prime Minister Jean Charest of Québec for the year 2007.
MINDSMASTER delivered 2 training sessions to the HR Department of the Canadian Federal Government on January 16, 2006 in Ottawa entitled "Stress Management & 12 Daily Practices To Guarantee Tomorrow's Success".
MINDSMASTER Canada Inc. prepared a comprehensive paper on the new Leadership Era in the world through the great changes happening for the World Bank Institute in June 2006.